Refund & cancellation policy

If you're not satisfied, you can request a full refund of your first subscription month within 30 days of that first charge. This applies once, to the first paid month only — renewals and subsequent months are not eligible for the money-back guarantee.

To request it, email support@xosign.ai from the address on your account within the 30-day window.

• Notary fees — Remote Online Notarization is performed by a third-party notary partner; once a session is booked or completed it can't be refunded.
• USPS postage — physical mail and certified-mail charges are paid through to the carrier and are non-refundable once sent.
• Partially-used credit packs — credit packs are non-refundable once any credit in the pack has been used. Fully-unused packs may be refundable at our discretion within 30 days of purchase.

You can cancel a subscription anytime from Settings → Billing. Cancellation stops the next renewal; you keep paid access through the end of the current billing period, then drop to the Free tier. Your data stays intact. There is no cancellation fee.

If a renewal charge fails, we don't cut you off immediately. You get a 10-day grace period to update your payment method:

• Day 3 — we email you that the charge failed
• Day 7 — we send an SMS reminder (if we have your number)
• Day 10 — if the payment still hasn't cleared, paid features pause and the account drops to Free

Throughout the grace period and after, your documents and audit trails remain intact — pausing affects access to paid features, not your data.

The 30-day first-charge money-back guarantee also applies to annual plans (refund of the annual charge within 30 days of the first purchase). After 30 days, annual plans are non-refundable for the remainder of the term, but you can cancel to prevent renewal.

Billing questions, refund requests, or disputes: support@xosign.ai.