Support
Contact XOsign
Send us a message with the form below and a real person reads it. If you already have an account, filing from inside the app gets you a faster answer — it attaches the details we'd otherwise have to ask you for.
Send us a message
No account needed. We'll reply by email, usually within one business day.
Support
Your account, billing, a document that isn't behaving, or anything that looks wrong. This is most messages.
Sales & teams
Pricing for a crew, multiple seats, or a larger rollout. Say how many people you're outfitting and we'll come back with numbers.
Privacy
Data requests, deletion, or a question about how your documents and personal information are handled. Most of it you can do yourself under Settings → Privacy; write in for anything that surface doesn't cover.
Security
Vulnerability reports and security concerns. We read these first — please include steps to reproduce.
Prefer your own email app? Write to support@xosign.ai and say what it's about in the subject line — privacy, security, sales, or a problem with your account. It all reaches the same people. The form above is still the surer route: we record every message it sends, so nothing can get lost on the way to a mailbox.
Already have an account?
Use Report an issue from anywhere in the app — it's pinned to the bottom of every page. It files a support request with your browser and page details attached, so we can usually skip the back-and-forth. You can follow your open requests under Settings → Support.
What to expect
Many questions are already answered in the Help Center and the FAQ — worth a quick look first. If you still need us, we answer support email ourselves. To get to an answer in one round trip, tell us what you were doing, what you expected, and what happened instead — and include a link to the document if there is one. Live chat is on the way; until then, email is the channel we staff.
XOsign is an information platform, not a law firm, and nothing we send you is legal advice. For what the product does and doesn't promise, see our Terms and Privacy Policy.
Mailing address
XOSIGN, LLC860 Jupiter Park Dr, Ste 1A
Jupiter, FL 33458