Support
Contact XOsign
Email is the fastest way to reach us, and a real person reads every message. If you already have an account, filing from inside the app gets you a faster answer — it attaches the details we'd otherwise have to ask you for.
Send us a message
No account needed. We'll reply by email, usually within one business day.
Support
Questions about your account, billing, a document that isn't behaving, or anything that looks wrong. This is the right address for almost everything.
support@xosign.aiSales & teams
Pricing for a crew, multiple seats, or a larger rollout. Same inbox, routed to the right person.
support@xosign.aiPrivacy
Data requests, deletion, or any question about how your documents and personal information are handled.
privacy@xosign.aiSecurity
Vulnerability reports and security concerns. We read these first — please include steps to reproduce.
security@xosign.aiAlready have an account?
Use Report an issue from anywhere in the app — it's pinned to the bottom of every page. It files a support request with your browser and page details attached, so we can usually skip the back-and-forth. You can follow your open requests under Settings → Support.
What to expect
Many questions are already answered in the Help Center and the FAQ — worth a quick look first. If you still need us, we answer support email ourselves. To get to an answer in one round trip, tell us what you were doing, what you expected, and what happened instead — and include a link to the document if there is one. Live chat is on the way; until then, email is the channel we staff.
XOsign is an information platform, not a law firm, and nothing we send you is legal advice. For what the product does and doesn't promise, see our Terms and Privacy Policy.