- Ask the signer to check their spam or junk folder, and to search their inbox for XOsign.
- Open the document and confirm the recipient's email address is spelled correctly.
- Resend the request from the document.
- If it still hasn't arrived after a few minutes, contact support with the document and the recipient's address so we can check delivery.
In person and can't wait on email? Send the signing link by SMS or hand over your device instead.
XOsign provides AI-assisted document tools and is not a law firm. This article is general product information, not legal advice.